The card can be used by anyone other than the person who ordered it, as long as the card can be presented.Therefore, you can also give Locopal prepaid cards as a present.
Is there a fee for using the card?
There is no fee for using the card.
When is the card expiration date?
The expiration date will vary depending on the store you purchased, for further information, please check the store page of Locopal.
Is there a particular day when you cannot use the card?
Some stores may have a day when Gift Card cannot be used, such as Christmas and New Year's Day. For more information, please check the terms of use listed on each store page.
Can I choose a card design?
For stores with multiple designs, you can select a card design.
Can I use it in conjunction with a coupon?
It depends on the store. Specifically, please check the terms of use listed on each store page.
Can I combine with cash or credit cards?
In most stores, you are able to combine cash or credit cards. For more information, please see the conditions of use listed on each store page.
Can you redeem the Gift Card when you loose the card?
Although it varies depending on the store, in most cases, we are not able to redeem the card. For more information, please see the terms of use listed on each store page.
How can I check the balance of my card?
When using your card at the store, the balance of the card will be shown on the receipt.
Can I charge my Gift Card?
We are not able to charge the card at Locopal however, some stores can charge your card if requested. Please contact the store for more details.
2. About receipt of card
If you receive the Gift Card in your mail, how long is the shipping?
We will deliver the card within 7 ~ 14 days from the date of purchase. However, it may take longer during Christmas, and New Years. If you wish to receive it in your mail, please order 14 days prior to your trip.
What are the options when receiving it in Hawaii?
(1) Delivery to hotel (2) Pick up at Locopal operating company (Waikiki office) (3) By mail, Please see the shopping guide for details.
Available delivery area in Hawaii.
Oahu, Waikiki, and Ala Moana area.
If I receive in Hawaii, when will I receive the card?
You cannot specify the delivery date however, If you wish to receive your card on the day of arrival, you can also pick up at Locopal Operating office Hundred Dreams, Inc in Waikiki. Please let us know in advance.
You can not specify the delivery date of the card. If you wish to receive your card on the day of arrival, such as the date of arrival, you can also receive it atthe Waikiki office at Locopal Operating Company Hundred Dreams, Inc. Please let us know in advance the time you are visiting.
Can it be shipped to condominium in Hawaii?
We will deliver it to your condominium’s front desk or in the mailbox.
I wanted to receive it in Hawaii, but the arrival date in Hawaii has changed.
If there is a change on the arrival date due to a flight delay and etc, please be sure to let us know from your My Account page.
I wanted to receive it in Hawaii, but I canceled my trip to Hawaii.
If you decide to cancel your trip to Hawaii, be sure to let us know from your account.
3. About payment / postage
What is the shipping cost?
If you receive it in the mail.
・ With tracking number: $ 33.60
・ Without tracking number: $ 5.00
If the total purchase price is $ 300 or more, shipping will be free.
If you wish to receive in the mail, the shipping cost is $ 4.00.
Free shipping with purchase over $100
Delivery to the hotel, and pick up at Locopal operating company (Waikiki office) is free.
Please see the shopping guide for more details.
Please tell me about the payment method.
We accept payment by PayPal or credit card. For more information, see How to Use Locopal .
Can I pay in Japanese yen?
Locopal PayPal payments or credit card payments, and the amount charged will be the amount converted to Japanese yen by each credit card company. In addition, exchange rate changes with settlement day of each credit card company.
4. About cancellation / return
Can I cancel, return or exchange?
Please be aware that we do not accept cancellations, returns or exchanges after the purchase.
5. About customs duty
Is there a duty?
If the total price of your order is 16,660 yen or more, additional customs duty will apply. Please note.
About disclaimer
Locopal makes no representation or warranty of any kind with regard to the information, content, materials or products listed on this site, unless otherwise specified in writing. You are deemed to have expressly agreed to use this site at your own risk.
6. Other
Please tell me the contact information.
Locopal addition to using the inquiry form , you can receive inquiries about various services and openings of Locopal through email info@en.locopal.me
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